Sales Office Administrator (m/f/d)
Start your career with an innovative company with a global presence
IKA is the place where people turn visions in laboratory and analytical technology, process engineering, bioprocessing, and electric vehicle battery solutions into reality. We are a future-proof, internationally active family-owned company with a strong team spirit.
Founded in 1910, IKA quickly became the global market leader in laboratory technology as well as dispersing, stirring, and kneading equipment. Today, we employ nearly 1,000 people across 16 locations on five continents.
As a key member of our commercial team in our subsidiary in Barcelona, Spain, you’ll be the central point of contact for our customers - ensuring smooth communication, reliable service, and efficient order handling. You’ll play a vital role in supporting our sales activities and maintaining strong customer relationships.
Your Responsibilities:
- Act as the primary contact for internal and external customer inquiries, providing information on products, pricing, and availability via phone and email.
- Prepare accurate quotations based on technical requirements and manage all related correspondence. Handle end-to-end order processing including pricing checks, SAP order entry, delivery scheduling, invoicing, and payment follow-up.
- Maintain customer records, update databases, and generate regular sales reports to support business decisions.
- Ensure all direct customer quotes are processed within 24 hours. Provide daily support to account managers, distributors, direct customers, and service technicians.
- Assist in organizing and participating in trade shows, seminars, and promotional activities.
- Support daily office operations and contribute to a well-organized working environment.
Your Profile:
- Degree in Business Administration or a related field
- Several years of experience in customer service or sales support (preferred)
- Proven ability to deliver excellent service to customers and partners
- Strong problem-solving skills and adaptability in a fast-paced environment
- Excellent communication and negotiation skills
- Fluent in English, both written and spoken
- Self-motivated, proactive, and goal-driven
- Proficient in SAP and Microsoft Office tools
Why IKA?
We are a family-owned company with strong growth and a secure future, committed to social responsibility in our local community. At our headquarters in Staufen, you can expect an exciting role within a trusting and highly collaborative work environment.
What We Offer:
- Competitive salary and performance-based incentive
- Opportunities for professional growth and development
- A key role in a globally recognized company with innovative products
- A supportive and collaborative team environment
Further benefits will be gladly discussed during a personal meeting
